This notice forms part of our terms and conditions agreed upon at checkout.
Orders are generally dispatched within 2 days after receipt of payment. Postage and Packing prices include handling and packing as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and delivery charges will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
Any orders dispatched via standard delivery WILL NOT be refunded should you make a claim for an unreceived order.
We recommend using a tracked service if you anticipate any problems with delivery to your area. Unreceived orders are unlikely, but this is out of our control and your delivery options are clearly outlined below:
Our standard delivery option (Royal Mail First Class) is NOT sent via recorded delivery, although we do keep proof of postage, so you may wish to upgrade your delivery option to one which is fully tracked and recorded for added peace of mind. Your order may take anywhere between 1-14 working days to arrive.
EU European Delivery:
All European customers should choose this option for standard delivery. This is the standard cost for European delivery and IS NOT tracked or recorded, although we will keep a record of postage. You may wish to upgrade your delivery option to one which is fully tracked and recorded for added peace of mind. Your order may take anywhere between 10-12 working days to arrive.
All international customers (outside of the UK and EU) should choose this option for standard international delivery. This is the standard cost for international delivery and IS NOT tracked or recorded, although we will keep a record of postage. You may wish to upgrade your delivery option to one which is fully tracked and recorded for added peace of mind. Your order may take anywhere between 10-21 working days to arrive.
If a product purchased is not to your satisfaction, you may return it to us for a full refund as long as you notify us within seven days of receipt. We will issue you with an RMA number which must be quoted on all returned goods, returns will not be accepted without an RMA number. All returns must be in their original packaging suitable for resale and must not have been used. We will refund the sale price of the item (not including any delivery costs you incur returning the unwanted item). Please get a proof of posting certificate from the Post Office, we will not refund returned items lost in the post without proof of posting.
Returns accepted for reasons other then defective or damaged items, including orders returned to us undelivered may be subject to a 15% or £2.00 handling fee, whichever is greater. We are unable to re-send packages that are returned to us as undeliverable. If you would still like to purchase those items again, you're welcome to place a new order on our website.
If there are any shortages or damage to the goods occurring in transit, you must notify us 7 days from the date of delivery, giving full details of any such shortages or damage.