Here are a few of the more common questions we receive. If you can't find an answer to your question, please contact us.

Q. Do I need an account to place an order with you?

A. No. You can place an order at anytime without an account

Q. I notice you take payment with NoChex and PayPal. Do I need an account with them to pay for my order?

A. No. You do not need an account and you do not have to sign up for an account to pay us with your credit card or debit card.

Q. Who should I use, PayPal or NoChex?

A. You can use either service to pay for your order. Nochex use the additional security of 'Verfied by VISA' if you don't already have this set up, you may find PayPal is easier.

Q. Are my credit card details secure with them?

A. Yes. They use 128 bit encryption on their systems and other security features to ensure your card details are safe - that's why we use them to process all our payments.

Q. I don't trust the internet with my card details can I pay you another way?

A. Yes. You can use our website to put your order together, and then you can post it to us with your payment. We accept cheques, postal orders and bank transfers as well.

Q. I am looking for component X can you supply it?

A. Probably. Send us an email with details of what you're looking for and we'll see what we can do.

Q. Where are all the pictures?

A. Photographing over 1500 components takes a long time, and picking and despatching your orders takes priority. We are slowly taking pictures of all our products. Look out for the camera symbol next to a product, clicking it will give you a photo. Meanwhile if you require a picture of a specific item, please email us and we'll send one.

Q. Do you have data sheets for your products?

A. Yes we have data sheets for all our products. If you require one please email us. Click the PDF symbol next to the product to view the datasheet online

Q. Can you offer lower prices for higher quantities?

A. Yes, depending on the quantity you are looking for we may be able to offer you a discount. Please email us before placing your order.

Q. The mini shopping basket in the top right hand corner is always empty, what's wrong?

A. The mini basket uses cookies to keep track of your purchases. You should enable cookies for this site.

Q. The screen goes blank when I add an item to my basket, what's wrong?

A. Some overzealous firewall software stops a piece of information called HTTP_REFERER from being sent over the internet. Without it, we can't tell which page you were looking at, so we can't send your browser back there and you'll see a blank page. You need to find out how to turn off the HTTP_REFERER blocking on your firewall - it will cause you lots of problems on other websites too!